frontline SSM is a Customer Relationship Management  (CRM)  tool  through which any business can develop a lasting business relationship with his customers. frontline SSM involves all important areas of your business i.e. sales, marketing and customer service including control over your expenses and current assets. The software has been designed to enable the user to increase the sales and customer satisfaction manifolds within a short span of time.

Lead Generation

Contact Management

frontline SSM assists sales process in sales lead generation, it enables you to manage Leads and store their corresponding contact Detail.

1. Contact classification industry segment wise, source wise, location wise as well as executive/ account manager wise enables you to target a particular geography and domain as per your service offerings.
2. Facility to map the contact with the respective product and services to reach and target the right audience who would be interested in a particular type of services and products.
3. Email prospecting through generated leads empowers reps to send personalized, high-impact email messages to prospects in large numbers.
4. It has the ability to distribute information to a wide range of specific, potential customers at a very low cost.
5. An user can easily track the prospects who have viewed the message, bounce back emails, or un-subscribe once.

Sales Force Automation

Sales Call Management

frontline SSM assists sales process in centralizing all your business opportunities/ sales call on one platform right from having lead identified, converting it to a customer, managing via suspect / prospect calls and key accounts. Each sales lead/call is tracked in detail for the status and day-to-day follow-ups.

Targets

Managers can set targets for executives & products, based on which sales related MIS for performance versus targets for executives / products is updated online. frontline SSM has an in-built mechanism to define targets for the employee, region, product, as well as for the organization. The sales call tracking automatically updates achievements against the targets and are available at a glance.

Appointments / Things to do

You can track tasks and activities, schedule meetings, assign tasks to other users, and maintain a historical record of all activities (complete and pending) related to an opportunity.

A list of pending tasks & commitments remains available for sales follow-ups with contact details & objective of such tasks.

Alerts / Feedback

A Strong feature with the frontline SSM is the system generated alerts which come in when sales calls are closed or a feedback is given by a manager or when new suspects are identified or when a contract is won. The details of alerts can be viewed directly from the homepage.
frontline SSM assists sales process in centralizing all your business opportunities/ sales call on one platform right from having lead identified, converting it to a customer, managing via suspect / prospect calls and key accounts. Each sales lead/call is tracked in detail for the status and day-to-day follow-ups.

Reports

frontlineSSM is equipped with a strong Management Information System and data-mining tool. This includes reports on sales calls generated, neglected calls, sales projections, sales funnel, followup reports, performance, expenses, order lost reports etc enabling management for decision making and strategy formulation, pipeline visibility, revenue predictability, improve and better competitiveness.

Data Backup

The data is mirrored online, besides the data is backed up in tapes weekly and in rotation data of six weeks is kept. Customer may keep backup of data in CSV, Excel, PostgreSQL & XML Formats.

Data Security

FSL has provided adequate security checks at various levels to ensure data protection from internal and external threats. The security essentially has been covered as follows:

• Application employs an encrypted hypertext transmission protocol using secure socket layer technology   (https), besides providing tiered access to data.
• The firewall perimeter defences include access routers, firewalls, switches and intrusion monitoring tools   at network level.
• The server and session security includes operating system protection (hardened operating system),  application tampering monitoring tools, assurance and verification and server-level intrusion monitoring tools.